Frequently Asked Questions (FAQ) about Our WordPress Maintenance Service
Q: What services do you offer?
A: We provide comprehensive WordPress maintenance services, including:
- Regular website updates (WordPress core, themes, and plugins)
- PHP version updates
- Website backups (with optional upload to Dropbox or Google Drive)
- Website repairs and restoration after hacks or critical errors
- Replacement (with suitable alternatives) for any plugins that stop working or cause conflicts.
Q: How often do you perform updates and backups?
A: Our standard service includes monthly updates and backups. Starting at $37 per month, we can perform these tasks twice monthly.
Q: How much does your service cost?
A: Our pricing starts at $27 per month for websites with up to 50 pages. This price covers all our standard services. For twice-monthly updates and backups, the price starts at $37 per month.
Q: What if my website has more than 50 pages?
A: The $27 and $37 per month prices are for websites with up to 50 pages. For larger websites, we offer custom pricing. Please contact us for a personalized quote based on your website’s size and needs.
Q: How does your pricing compare to other services?
A: Our service is highly competitive. Many companies charge between $59 to $150 per month for similar services. We’re able to offer professional maintenance at a fraction of the cost.
Q: What happens if my website gets hacked?
A: If your website is hacked, we can typically have it restored and back online within an hour after becoming aware of it. We use our secure backups to quickly reinstate a clean version of your site.
Q: Why is regular WordPress maintenance necessary?
A: Regular maintenance is crucial for several reasons:
- Security: Updates often include patches for newly discovered vulnerabilities.
- Performance: New versions can improve your website’s speed and efficiency.
- Compatibility: Keeping your site updated ensures it works well with the latest web technologies.
- Functionality: Updates often introduce new features that can enhance your website.
Q: What happens during the update process?
A: During an update, we:
- Create a backup of your current website if it changed since the last update.
- Update WordPress core, themes, and plugins
- Test the website to ensure everything is functioning correctly
- If any issues arise, we can quickly restore the backup
- Create new backups on 3 locations – the hosting server, our computer, and Dropbox or Google Drive.
Q: Do I need to do anything during the maintenance process?
A: No, our service is hands-off for you. We handle all aspects of the maintenance, allowing you to focus on your business.
Q: What if an update breaks my website?
A: If an update does cause issues, we can quickly restore your site using our backup. From there we systematically work to figure out the cause, and fix it.
Q: Can I access the backups you create?
A: Yes, we can provide you with access to your backups. We can upload them to Dropbox or Google Drive for your convenience and peace of mind.
Q: What if I need emergency support?
A: Yes, we offer priority support for emergencies. If your site goes down or you notice any issues, contact us immediately, and we’ll address the problem as quickly as possible.
Q: How do I get started with your service?
A: Getting started is easy! Simply contact us through our website or email. We’ll assess your website’s needs and provide you with a custom quote. Once you’re ready to proceed, we’ll set up your maintenance schedule and get to work protecting your online presence.
Q: Can I upgrade or downgrade my service?
A: Absolutely! We understand that your needs may change over time. You can upgrade to more frequent maintenance or downgrade at any time. Just let us know, and we’ll adjust your plan accordingly.
Q: Do you offer any guarantees?
A: We’re confident in the quality of our service. If your website is hacked while under our care, we guarantee to have it restored within an hour in most cases. We also offer a satisfaction guarantee – if you’re not happy with our service, we’ll work with you to make it right.
Q: Do I have to sign a contract?
A: No. You can cancel at any time if you choose to. We do not believe in holding clients hostage.
Q. Do you work on websites not built using WordPress?
A. No, sorry. This is what we specialize in. However, if you want we will work with you to convert your website into a WordPress website. WordPress does not require any special software to work on it, and it doesn’t come with high monthly fees like some platforms. Anyone with knowledge of WordPress can work on it.
Ready to get started? Let’s talk: Contact Us.